Shipping policy
Shipping Policy
At Trezia, we aim to make shipping as clear and predictable as possible. Because some products are shipped directly by Trezia while others are fulfilled by our international partners, delivery times and shipping options may vary by item.
Processing Time
Orders shipped directly by Trezia are typically processed within 1–3 business days, excluding weekends and holidays.
For products fulfilled by our international partners, processing times may vary depending on the supplier.
Once tracking becomes available, you’ll receive a shipping confirmation email with your tracking information.
Shipping Within Canada
For products shipped directly by Trezia, shipping rates are calculated at checkout based on the destination, package weight, and available carrier service.
FREE standard shipping is available on eligible Trezia-shipped orders of $35 CAD or more.
Available carriers may include Canada Post and Purolator.
Select Piratecore products fulfilled by our international partners may include FREE shipping within Canada. Delivery estimates for these products are shown at checkout or on the product page.
Shipping to the United States
Products shipped directly by Trezia are available for delivery to the United States.
Shipping rates are calculated at checkout based on the destination, package weight, and available carrier service.
FREE standard shipping is available on eligible Trezia-shipped orders of $75 USD or more.
Available services may include Canada Post options such as Tracked Packet USA, Small Packet USA Air, Expedited Parcel USA, and Xpresspost USA, as well as other available carrier services.
For eligible Trezia-shipped products, applicable U.S. import duties are prepaid before shipment. These import costs may be included in the U.S. product price so that customers do not receive an unexpected customs charge upon delivery.
Piratecore products fulfilled by our international partners may have FREE shipping to the United States. Shipping costs and import-related charges for these products are handled through the supplier’s fulfillment network and may already be reflected in the product price.
International Shipping Outside Canada and the United States
Products shipped directly by Trezia, including Unique Treasures, are currently available only to customers in Canada and the United States.
Select Piratecore products fulfilled by our international partners may still be available for shipping to other supported countries.
If an item is unavailable for delivery to your country, checkout will notify you before payment.
Unique Treasures
Unique Treasures are limited-quantity products that are physically stocked and shipped directly by Trezia from Canada.
Unique Treasures currently ship to:
- Canada
- United States
Availability is limited, and quantities may not be restocked once sold.
Piratecore & Partner-Fulfilled Products
Many Piratecore fashion items are shipped directly from our international fulfillment partners.
These products may:
- Include free shipping
- Ship separately from other items in the same order
- Have different delivery estimates depending on destination
- Arrive in multiple packages if your order contains products from different suppliers
Estimated delivery times are shown at checkout whenever available.
Split Shipments
If your order contains both a Unique Treasure and a partner-fulfilled Piratecore item, the products may ship separately and arrive at different times.
You may receive more than one tracking number for the same order.
Shipping Carriers
Trezia-shipped orders may be sent using carriers such as Canada Post, Purolator, or other available delivery services.
Partner-fulfilled products are shipped using the carrier and delivery service selected by the fulfillment partner.
Order Tracking
When tracking is available, you’ll receive a shipping confirmation email with your tracking number.
Please note that some economy shipping services may offer limited tracking depending on the carrier and destination.
Duties, Customs & Import Charges
For Trezia-shipped orders to the United States, applicable import duties are prepaid as part of the shipping process.
For partner-fulfilled products, import handling may vary depending on the supplier, destination, and shipping method. Any applicable import costs may be incorporated into the product or fulfillment price.
Customers should not be charged the same import duty twice. If you believe you were incorrectly charged an additional customs fee upon delivery, please contact us so we can review the order.
Delays & Exceptions
Delivery estimates are approximate and may be affected by:
- Carrier delays
- Weather conditions
- Customs processing
- Peak holiday periods
- Supplier processing delays
We’ll do our best to provide tracking information and updates when available.
Missing or Lost Packages
If your order has not arrived within the estimated delivery window, please allow an additional 5 business days for possible carrier, customs, or weather-related delays.
If your package still has not arrived after this additional period, please contact us at:
We’ll review the shipment and help determine the next steps.