Frequently Asked Questions
Ordering & Payment
What payment methods do you accept ?
We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Shop Pay. Your treasure is safe with us – all payments are secure and encrypted.
Can I change or cancel my order after it’s placed ?
We process orders fast! If you need to cancel or edit, contact us at treziaonline@gmail.com within 24 hours. Once your order ships, we can no longer make changes.
Shipping & Tracking
Do you ship internationally ?
Aye, matey ! We ship worldwide. No matter where your port is, we’ll get your treasure to you.
How long does delivery take ?
USA & Canada: 5–10 business days
International: 10–20 business days
You’ll receive tracking details once your package sets sail.
You can learn more about our shipping policy here.
How can I track my order ?
Once shipped, we email you a tracking link. Use it to follow your order’s journey from our cove to your doorstep.
Returns & Refunds
What is your return policy ?
You may return unused items within 30 days of delivery for defective items. The item must be in original packaging. Visit our Refund Policy page for full details.
What if my item arrived damaged ?
Oh no ! Send us a photo of the damaged item to treziacove@gmail.com within 30 days, and we’ll send a replacement or refund your money.
Discounts & Promos
Where can I find current deals ?
You can sign-up to our newsletter for an instant 20% off your first order.
All new arrivals at the cove receive an initial discount. You can check our new products here.
Stay tuned for future deals !
Can I use more than one discount code ?
Only one discount code can be used per order, matey. Choose the one that brings the most bounty !
Product Info & Stock
Will you restock sold-out items ?
Aye ! Many popular treasures return. But you might find them under a different brand.
Let us know what you are interested in, it helps our crew respond to popular demands. Come back another time to check if your treasure has resurfaced !
Are your products limited edition ?
Some of our items are exclusive drops and may not return once they sell out — a true treasure for collectors !
Still Need Help?
How can I contact you ?
You can reach us at treziacove@gmail.com or through our Contact Page. We respond within 1–2 business days.
Where is Trezia based ?
Our crew is based in Canada, but we sail the global seas to deliver fashion-forward treasure to you.