Politique d’expédition

At Trezia, we aim to provide you with the best shopping experience possible, including reliable and timely delivery of your orders. Please read through our shipping policy for important information regarding the processing, shipping, and delivery of your purchases.

🛠️ Processing Time

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • Once your order ships, you’ll receive a tracking number via email so you can follow your package in real-time.

🇨🇦 Shipping Within Canada

  • FREE Shipping on orders over $35 CAD

  • Standard (0–2 kg): 3–9 business days – $14.90 CAD

  • Standard (2+ kg): 3–9 business days – $21.90 CAD

🇺🇸 Shipping to the United States

  • 0–0.5 kg: 4–8 business days – $13.00 USD

  • 0.5–1.5 kg: 4–8 business days – $23.00 USD

  • 1.5–3 kg: 4–8 business days – $38.00 USD

  • 3+ kg: 4–8 business days – $60.00 USD

🌍 International Shipping (Outside U.S. & Canada)

We currently ship to the following countries:

Australia, Austria, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Ireland, Italy, Japan, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, South Korea, Hong Kong SAR, Malaysia, Israel, United Arab Emirates, Albania, Andorra, Belarus, Bosnia & Herzegovina, Bulgaria, Croatia, Estonia, Faroe Islands, Gibraltar, Greece, Guernsey, Hungary, Iceland, Isle of Man, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, North Macedonia, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Svalbard & Jan Mayen, Ukraine, Vatican City.

  • FREE Shipping on select products and promotional offers

  • Rates and delivery times vary by weight and destination

  • Carrier-calculated rates apply at checkout (based on Shopify Canada Post pricing)

🏴☠️ Special Items – “Featured Pirate Items”

Some treasures are shipped directly from our international partners. These include select rings and fashion accessories. These items are labeled with "Free Shipping" under the product price.

Estimated Delivery Times for These Items:

  • Canada: 8–19 business days – FREE

  • USA: 10–20 business days – FREE

  • International: 15–30 business days – FREE

📌 These items are clearly labeled on their product pages.

🚚 Shipping Carriers

We ship using trusted carriers like Canada Post, UPS, and partner fulfillment services for international orders.

📦 Order Tracking

Once your order has shipped, you’ll receive an email with tracking information.

🧭 If you’ve created an account with us, you can also log into your customer dashboard at any time to view your order history and track shipments in real-time:
👉 Log in to your account

📦 Missing or Lost Packages

If your package appears to be lost in transit or has not arrived within the estimated delivery time, please contact us at treziaonline@gmail.com.
We will:

  • Investigate with the shipping carrier

  • Offer a reshipment or refund if the package is confirmed lost

  • Not be responsible for incorrect shipping addresses entered by the customer

🌐 International Duties & Taxes

International buyers are responsible for any customs duties or taxes incurred upon delivery.

⏳ Delays & Exceptions

Shipping delays may occur due to:

  • Carrier issues

  • Weather conditions

  • Customs clearance

We’ll always do our best to keep you updated.

❓ Missing or Lost Packages

If your order hasn't arrived after the estimated time, please contact us at:
📧 treziaonline@gmail.com
We'll work with you to resolve the issue quickly.